Our People

Job Title: Assistant Retail Manager

Reports to: Retail Manager

Employee Status: Non-Exempt – Full-time

Purpose of the job:

To help fulfill the mission of The Caring Place, which is “To provide for the basic human needs of all people in our community in a welcoming, respectful, and caring way”. This position supports the Caring Place mission by providing leadership within its retail operations. The Assistant Manager is integral to the seamless flow of donated items from donors to the retail floor, as well as supporting all aspects involved in the function of our thrift stores. This position must be prepared to provide support where needed at either store to ensure continuity of leadership and customer service, including effectively and appropriately responding to staff, volunteer, and customer concerns promptly. The Assistant Manager is responsible for managing, influencing, and maintaining a welcoming and positive work environment, processing merchandise in all departments, directing, training, and supervising staff and volunteers.

Essential Duties and Responsibilities:

• Effectively lead and contribute to the fulfillment of The Caring Place Mission
• Effectively interact with staff, customers, and volunteers, including solving problems and answering questions, managing concerns and issues, while providing excellent customer service
• Have a thorough knowledge of all departments and be able to train volunteers in each one
• Develop proficiency on TCP POS system to train others and address calls for a manager when needed
• Develop a thorough knowledge of all sorting, pricing, and merchandising processes in all departments and be able to train others while maintaining an orderly and clean store including:
  • Prepare money for opening
  • Prepare change bags
  • Open point-of-sale stations
  • Prepare the bank deposit and daily sales report
  • Cashier as needed
  • Close registers at the end of the day
• Lead all aspects of the item donations intake area, including responding to donor requests for pick-ups and assisting with the proper handling of donations
• Know the Caring Place’s history as well as its current programs and opportunities
• Fulfill the duties of the Retail Manager when directed
• Supervise the activities of staff and volunteers as appropriate
• Possess a thorough knowledge of all Caring Place policies and procedures, with an ability to train others
• Work in collaboration with the Retail Manager and Volunteer Coordinator to communicate with volunteers on the retail team, identify volunteer needs in all departments, and effectively onboard and support new volunteers
• Schedule all volunteers, including cashiers, to ensure all operations of the stores operate smoothly and consistently
• Create a welcoming environment for volunteers and customers
• Maintain a neat, well-maintained store and donations area and treat every guest with respect and courtesy
• Supervise retail associates as needed
• Answer and respond to inquiries through the store phone
• Possess a clean driving record with the ability to drive an agency truck
• Memorize the mission statement of The Caring Place

Qualifications:

• The preferred candidate has the following education, experience, and expertise:
• Ability to work collaboratively with employees and volunteers
• Ability to function productively as an individual and part of a team, teamwork is crucial for this position
• Ability to communicate and send documents via TCP automated systems
• Ability to use and support TCP-identified web interfaces for professional development and training purposes
• Excellent verbal and written communication skills
• Knowledge of the merchandise, antiques, and collectibles
• Ability to delegate responsibilities and support the work of the volunteers and employees
• Ability to organize and manage large projects
• Ability to work flexible hours
• Ability to multi-task in a fast-paced environment
• Ability to prioritize workload while remaining flexible in the demands of the work day
• Ability to maintain professional and emotional maturity
• Possess a clean driving record with the ability to drive an agency truck
• Exercise good judgement at all times

Education: High School diploma required.

Experience and Training

• Minimum of 2 years of professional customer service experience in a retail environment
• At least 2 year of supervisory of leadership experience preferred
• Experience working with volunteers preferred
• Experience handling money, creating daily reports
• Computer skills required, knowledge of Excel, Word, Outlook, etc. programs desired
• Experience working with individuals and communities of diverse cultures
• Fluency in Spanish is a plus
• Work Conditions: Mental Demands/Physical Demands/Environmental Factors
• Exhibit positive and calm demeanor at all times
• Ability to stand for extended periods of time (up to 8 hours)
• Knowledge of and adherence to TCP’s Policies and Procedures
• Frequent stooping, bending, pulling and pushing
• Ability to lift up to 50 lbs. with assistance
• Availability to work flexible hours and days, including Saturdays

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities associated with it. To apply for this position, please forward your cover letter and resume to HR Manager at jtillman@caringplacetx.org. The Caring Place is an equal opportunity emplo