Crisis Assistance Navigator (Full-Time)
The Crisis Assistance Navigator is responsible for providing basic needs support to individuals and families experiencing financial crises and barriers to self-sufficiency. This position meets organizational standards and interacts with neighbors in a welcoming, respectful, and caring manner. As a team member, this role will provide neighbor-centered services in a professional manner.
Essential Duties and Responsibilities:
- Embraces and memorizes The Caring Place Mission: to provide for the basic human needs of all people in our community in a welcoming, respectful and caring way.
- Exemplifies CARING Values: Caring, Accountable, Respectful, Integrity, Neighborly, and Grateful;
- Meets with neighbors to apply eligibility criteria fairly and impartially;
- Informs neighbors of all services based on guidelines and availability;
- Creates and maintains neighbor files and other related records;
- Inputs neighbor data into empowOR database;
- Processes phone or electronic application inquiries, when applicable;
- Ensure timely communication and updates to other staff and volunteers;
- Ensures neighbor wait time is minimal and neighbors are provided same-day service, if possible;
- Provides input on operational procedures and forms for processing neighbor assistance;
- Maintains a full understanding of systems and procedures required for a department’s operations;
- Provide back-up coverage to full Programs and Services Department, as needed;
- Identify neighbors and make appropriate referrals to case management programs;
- Participate and contribute actively in all supervisory and team meetings;
- Work independently, organize work efficiently, prioritize responses to changing needs of neighbors and volunteers; able to prioritize workload while remaining flexible in the demands of the workday;
- Other duties as assigned.
Qualifications:
- High school diploma or equivalency plus two years of social service experience;
- Experience working with diverse populations and cultures;
- Bilingual in English and Spanish required;
- Excellent oral and written communication abilities;
- Proficient in Microsoft Excel, Word, Outlook and database systems;
- Ability to be creative, flexible, and decisive;
- Exhibit a positive, calm, and professional demeanor;
- Ability to effectively manage multiple, complex, responsibilities in a fast-paced environment.
This is a 40 hour per week FT position. At present, it involves working a Monday – Friday shift of 8 AM – 4:30 PM with the potential of working an adjusted late shift on Thursdays that ends at 6PM. Must be available to work a Saturday shift if future business needs dictate such.
What’s in it for you?
- Full-time work with health benefits;
- $18-20/hour, depending on experience;
- Paid Time Off;
- Retirement savings program with a workplace match;
- Caring and positive workplace;
- Being part of a non-profit organization working to provide for the basic needs of all neighbors in our community.
If you are interested in this position, we encourage you to send us a cover letter and resume at jobs@caringplacetx.org. Our HR manager will send you an application or answer any questions you might have. If you are excited about working with this mission-driven organization, we can’t wait to meet you!
