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Support Specialist (Full-Time)

Purpose: The Support Specialist is responsible for providing basic need support to individuals and families experiencing financial crises and barriers to self-sufficiency. This position interacts with clients in a welcoming, respectful, and caring manner and will professionally provide client-centered services. This individual provides support and backup to all roles in the Programs and Services Department to ensure client needs are met in a timely manner.

Essential Duties and Responsibilities:

  • Embraces and memorizes The Caring Place Mission: to provide for the basic human needs of all people in our community in a welcoming, respectful, and caring way;
  • Exemplifies I Am CARING Values: Integrity, Caring, Accountable, Respectful, Inclusive, Neighborly, and Grateful;
  •  Welcomes visitors to the Programs and Services lobby, providing clear guidance on the process for requesting assistance and required documentation;
  • Processes non-financial enrollments, including Food Pantry and household items;
  • Meets with clients to determine eligibility for financial assistance;
  • Processes online application inquiries;
  • Creates and maintains client files and other related records;
  • Inputs client data into empowOR database;
  • Supports Case Management Program in reviewing referrals and completing readiness assessments;
  • Ensure timely communication and updates to other staff and volunteers;
  • Ensures client wait time is minimal and clients are provided same-day service, if possible;
  • Provides input on operational procedures and forms for processing client assistance;
  • Maintains a full understanding of systems and procedures required for a department’s operations;
  • Identify clients and make appropriate referrals to case management programs;
  • Participate and contribute actively in all supervisory and team meetings;
  • Work independently, organize work efficiently, prioritize responses to changing needs of clients and volunteers;
  • Able to prioritize workload while remaining flexible in the demands of the workday;
  • Other duties as assigned.


  • High school diploma or equivalency plus two years of social service experience;
  • Experience working with diverse populations and cultures;
  • Bilingual in English and Spanish required;
  • Excellent oral and written communication abilities;
  • Proficient in Microsoft Excel, Word, Outlook and database systems;
  • Ability to be creative, flexible, and decisive;
  • Exhibit a positive, calm, and professional demeanor;
  • Ability to manage multiple, complex, multi-faceted responsibilities simultaneously in a fast-paced environment.

What’s in it for you?

  • Starting pay of $17-$18/hr, DOE;
  • Health benefits;
  • Paid Time Off;
  • Retirement savings program with a workplace match;
  • Caring and positive workplace;
  • Being part of a non-profit organization working to provide for the basic needs of all neighbors in our community.

This position is classified as non-exempt under the Federal Wage and Hour Laws. It is a full-time, 40-hour-per-week position. The Caring Place is an equal-opportunity employer. If you are interested in this position, we encourage you to email us at and tell us why you would be a good addition to our team!  Our HR manager will send you an application or answer any questions you might have.  We can't wait to meet you if you are excited about working with this mission-driven organization!


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