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COVID-19 Up to Date Changes

Here's a Quick Guide to Our Hours...Keep Reading if you need more details!

Have questions about why our Store and Donation hours are limited?  Check out this FAQ about how the many changes brought on by COVID-19 have required us to reduce hours.  It's a balancing act, but we are committed to being here for our community in this critical time.

The Caring Place Update Details

Last Update: September 20, 2020

If this page does not answer your questions about current hours and services, please call 512-943-0700 for general questions during business hours.  Please KEEP READING to learn hours of Programs and Services Hours, Food Pantry Drive Through Hours, Store Hours and scheduled Donation dates.

The Caring Place Programs and Services and The Shops at The Caring Place are open in a new, modified format. The Caring Place is operating with a reduced number of volunteers and utilizing various safety precautions.  For this reason, here are the details the community needs to know before arriving at The Caring Place:

Programs & Services via telephone:

Hours:  Monday - Friday, 9:00 a.m. - 4:00 p.m.

Services:  Financial Assistance for those in our service area includes rent, mortgage, utilities, transportation, emergency dental and  prescription assistance.  All financial assistance will be handled remotely.  Please call 512-943-0709 and leave a message regarding your need and someone will contact you within 48 business hours with the next steps.  Please do not arrive at The Caring Place office unless instructed by staff.

Programs & Services staff will direct you via phone or email if you need to print documents and return.  You may click and download these document files below.

You may be asked to download and review the document files below.

The Caring Place is working with Williamson County’s Wilco Forward Phase III program to provide rent and utility assistance through federal CARES Act funding to county residents in our service area. Use our application process above to determine your eligibility for this COVID-19 financial assistance.

  • This downloadable document is periodically updated. It includes additional external resources that may help those impacted by COVID-19. Please contact the resource listed for additional information.

Food Programs:  The Drive Through Food Pantry and Fresh Food for Family Food Programs are open to neighbors in need, including those that may be in a high-risk health category.  If you have questions about services at The Caring Place, please call 512-943-0700.

  • Drive through food distribution is on Tuesday and Thursday from 8:30 a.m. - 10:30 a.m.  If you walk to The Caring Place, you may receive food at our north gate.
  • Fresh Food for Families remains on the 1st, 3rd and 5th Monday from 9:00 a.m. - 10:00 a.m.  If you walk to The Caring Place, you may receive produce at our north gate.

Both food programs operate out of the 2000 Railroad Avenue drive though.  The Caring Place practices social distancing, and you will not need to exit your vehicle during food distribution.

Food Programs in the Bartlett Area:

2nd Wednesday of the month 10:00 a.m. -12:00 p.m. at the First United Methodist Church at 645 West Clark St.

The Shops at The Caring Place at 2000 Railroad Avenue (Thrift Store): 

Hours:  Monday - Friday,  11:00 a.m. - 4:00 p.m.

Things to Know:

  • Public restrooms and dressing rooms are not available at this time.
  • Customers and Staff are required to wear masks.
  • Hand sanitizer is available and encouraged upon entry.
  • Practice social distancing and stay 6 feet apart.
  • Children 12 and under must stay with an adult at all times.
  • The Donations department can only receive limited items on scheduled days.  Future dates and hours will be announced on this page.

Second Helping at 3700 Williams Drive (Thrift Store): 

Hours:  By Appointment, Monday - Friday,  11:00 a.m. - 4:00 p.m.

This location is by appointment only!  Learn more information and make an appointment at

Item Donations:

The Caring Place Donations Department will be open on scheduled days to accept donations from the public in a new format.  In an effort to slow the spread of COVID-19, The Caring Place is still operating without its many volunteers and utilizing various safety precautions.  For this reason, here are the details the community needs to know when coming to The Caring Place to make item donations:

The next regular DONATION DAY IS:

Monday, September 28th, 10:00 a.m. - 2:00 p.m.

Monday, October 12th, 10:00 a.m. - 2:00 p.m.

Monday, October 26th, 10:00 a.m. - 2:00 p.m.

(Additional dates will be posted here as they are announced.)


  • Bring approved items in a box or bag.
  • Our staff will unload your vehicle
  • Practice Social Distancing.
  • No scheduled pick-ups at this time.


  • Furniture must be in good, saleable condition.
  • We can’t accept items on the list above.
  • We reserve the right to say no to items.

How can you help The Caring Place?

It’s important that we feed our community at this time, however to avoid additional handling and exposure, we can’t accept any nonperishable food items from our community. The Caring Place can purchase food in bulk at a reduced rate from the Central Texas Food Bank. 

The Caring Place’s Mission is to be here for its community during and after this pandemic and we need help to make sure that happens.

You can donate at or create a Facebook fundraiser benefiting The Caring Place. (Listed at Georgetown Community Service Center dba The Caring Place on Facebook.) You may also send checks to P.O. Box 1215, Georgetown, Texas, 78627.

The City of Georgetown sponsors the Good Neighbor Fund, a program to assist eligible Georgetown Utility customers who are having difficulty paying their utility bill. Voluntary contributions from customers like you fund this program, which is administered by The Caring Place on behalf of the City. Contributions can be made to the fund by paying the total due on your utility bill, plus one dollar. You are also able to make a monthly pledge, which will be billed to your utility bill, and can be cancelled at any time for those families paying their bill electronically. You can enroll in this program by simply checking the box on your utility bill each month and writing the check for $1 more, or by completing the pledge form on-line at the City’s website.

Please use the AmazonSmile platform to do your online shopping and designate The Caring Place as your nonprofit. .5% of you purchases will benefit The Caring Place.

If you are shopping at Randalls for your necessities, please ensure that you have selected The Caring Place as your nonprofit.  1% of your purchases will benefit The Caring Place.  The Caring Place’s account number is 13870.  The Good Neighbor program form can be found online and should be returned to the Randalls courtesy booth.

  • Hold on to those item donations.

Due to limited space and human resources, we are scheduling dates that you can drop off donations.  It is imperative that the stores are stocked with items to sell though, so we hope you'll save your items for us.  The Caring Place thrift stores more than cover the organizations’ operating expenses, so that 100% of monetary gifts directly impact neighbors in need.  

You can find all of our blog posts and Press Releases HERE.

Due to a rapidly evolving situation, The Caring Place requests that the community follow it on Facebook @thecaringplace for the latest information or activity changes at the organization. You can also sign up for the organization’s electronic newsletter at  

  • St. David's Foundation
    St. David's Foundation
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  • GT Health
  • United Way
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